Every question, answered.

The full picture — channels, automation, control, content, data, plans, security and the company. Plans: sales@aibo.world · help: support@aibo.world.

Getting started

What is AIBO?

AIBO — AI Business Operations — is a platform that runs a business's daily operations on full AI automation: messaging, content publishing, CRM, lead management, scheduling, workflows and analytics, all under rules you set. It is built and operated by W2M Trading LLC.

How do I start?

Create a free account, or email sales@aibo.world and we'll set it up with you. You connect channels with the platforms' own official sign-ins, teach AIBO your business in a guided onboarding, and switch topics to automatic at your own pace. For anything after that, support@aibo.world answers.

Do I need to install anything?

No. Channels connect through the platforms' own official sign-ins, and website chat is one line of code on your site. AIBO runs in the browser — nothing on your computer or phone to maintain.

How long does setup take?

Connecting a channel takes minutes. Teaching AIBO your business happens in a guided onboarding you can finish in one sitting and refine forever — and you can go live the same day with suggestions first.

Channels & messaging

Which channels does AIBO support?

Facebook Messenger, Instagram, WhatsApp (Cloud API), Telegram — including answering your personal Telegram account through your bot — TikTok business messaging, and chat on your own website. Comments and mentions on Facebook and Instagram arrive in the same workspace.

Can AIBO answer my personal Telegram account?

Yes. Telegram Business lets your own Telegram account be answered through your bot: AIBO drafts and sends within Telegram's rules and reply windows, and you can take over any conversation yourself at any time.

What does WhatsApp require?

WhatsApp runs on Meta's official Cloud API with your own number. Inside the 24-hour customer window AIBO replies freely; after it closes, only your approved WhatsApp templates go out — AIBO manages and uses them automatically.

What happens to voice notes and photos?

Voice notes are transcribed and photos — receipts, screenshots — are read, once per stored file. Replies, customer records and insights use what's inside them, and the originals stay saved with the conversation.

How does website chat work?

Paste one line of code and AIBO's own chat window is on your site — or connect a chat you already run through the API. Either way, those conversations land in the same inbox with the same automation and records.

Automation & control

Can it really run without me?

Yes — for every topic and channel you set to Auto, AIBO answers, follows up, publishes and organizes entirely by itself, around the clock. Topics you keep on Suggest wait for one tap, and refunds, complaints and money always wait for a person.

Will the AI say something wrong to my customers?

Replies are built only from knowledge you approved, then checked by rules and a model review before anyone sees them — prices, promises and links that aren't in your knowledge are blocked. A reply that doesn't pass is never sent automatically; it waits for a person.

What can never be automated?

Refunds, complaints, and money or financial advice always wait for a person — that's enforced by the platform, not just a setting. Everything else is your choice, per topic and per channel: Off, Suggest or Auto.

How do I control what the AI spends?

You set a monthly AI budget. At the limit AIBO stops using AI until the next month and says so in the inbox — messages keep arriving and being saved either way. One switch also pauses all AI instantly, on every channel.

Can my team take over a conversation?

Anytime. The handover is recorded with full context, AIBO steps back for that conversation, and your reply goes out as you. AIBO never talks over a person.

Content, social & scheduling

Where can AIBO publish?

Facebook, Instagram, Telegram and TikTok, from one planner. Posts are drafted in your voice, fitted to each platform's format and rules, and published at their scheduled times by themselves.

Does AIBO handle comments too?

Yes — comments and mentions on Facebook and Instagram arrive like messages. Spam is filtered by rules first; every real comment gets a drafted public reply and a private message, inside each platform's reply rules.

What happens when a platform's reply window closes?

Messaging platforms limit when businesses may write first — for example 24 hours after the customer's last message. AIBO tracks each window, uses approved templates on WhatsApp after it closes, and queues everything else for the next allowed moment, so you stay inside the rules without thinking about them.

Can it follow up with customers who went quiet?

Yes — automatically, where you allow it. Follow-ups are timed to each channel's rules and written in advance, so the right nudge goes out at the right moment. Anything involving payment always waits for a person.

CRM, leads & data

Do I have to maintain the CRM?

No — it maintains itself. A record builds for every customer from every channel, each remembered fact links to the conversation it came from, and your corrections always win and are never relearned.

How does AIBO decide a lead is ready?

In plain words, never scores: “asked for the payment link”, “compared two course dates”. You always see why someone is marked ready, and stages move as the conversation develops.

What do the weekly insights tell me?

What customers ask most, what blocks them from buying, why leads went cold, and the questions AIBO couldn't answer — each with references. Teach the missing answer once and every future reply knows it.

Plans & billing

Is there a free plan?

Yes — one channel, 50 AI reply drafts a month, suggestions only, with your full history saved. It's a real way to run AIBO before paying anything; the Pricing page has the full comparison.

What counts as an AI reply?

Each answer AIBO drafts or sends counts once. Saving messages, building CRM records and keeping history never count against the cap.

Can I change plans anytime?

Yes — upgrades apply right away, downgrades at the next cycle, and your data, history and knowledge stay exactly as they are. Billing is by W2M Trading LLC.

Security, privacy & company

Who is behind AIBO?

W2M Trading LLC — a technology provider and marketing agency working since 2019 from Sharjah Media City, UAE, with a background in financial technology. The full story is on the About page and at w2m-trading.com.

Where does my data live, and who can see it?

Your workspace is isolated: your conversations, knowledge and AI never mix with another business's. Platform data is used only to run your messaging — never sold or used for ads. Credentials are encrypted, and anyone can request deletion of their conversation data.

How do customers delete their data?

Anyone can ask for their conversation data to be deleted — by email to admin@aibo.world or in the same channel they used — and the Data Deletion page explains the steps. Deletion is complete, not cosmetic.

How is my account protected?

Two-step sign-in with an authenticator app and backup codes, sign-in rate limits, encrypted credentials and verified webhooks. Disconnecting a channel deletes AIBO's copy of its token.

Still deciding? Ask us anything.

Open the workspace, or write to sales@aibo.world — real answers from the people who built AIBO.

sales@aibo.world